These are the 6 Top Customer Experience Trends from real CEOs. Here are the most crucial customer experience trends to be aware of to beat your competition (and beyond).
In the video presentation, I detail each trend that appears in this list
Finding a balance between humanity and automation
An increasing presence of bots in digital customer experience
Customers expect hyper-personalized experiences
Consumers highly value transparency
Data protection is crucial
The hype around AI is growing, not fading