Top Customer Experience Trends for 2021

I want to share with you the 6 Top Customer Experience Trends for 2021 [from real CEOs] Here are the most crucial customer experience trends to be aware of to beat your competition in 2021 (and beyond).

In the video presentation, I detail each trend that appears in this list

1. Finding a balance between humanity and automation

2. An increasing presence of bots in digital customer experience

3. Customers expect hyper-personalized experiences

4. Consumers highly value transparency

5. Data protection is crucial

6. The hype around AI is growing, not fading