• Benny Fluman

Top Customer Experience Trends for 2021

Updated: Feb 4

I want to share with you the 6 Top Customer Experience Trends for 2021 [from real CEOs] Here are the most crucial customer experience trends to be aware of to beat your competition in 2021 (and beyond).

In the video presentation, I detail each trend that appears in this list

  1. Finding a balance between humanity and automation

  2. An increasing presence of bots in digital customer experience

  3. Customers expect hyper-personalized experiences

  4. Consumers highly value transparency

  5. Data protection is crucial

  6. The hype around AI is growing, not fading

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