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Benny Fluman
Top Customer Experience Trends for 2021
Updated: Feb 4
I want to share with you the 6 Top Customer Experience Trends for 2021 [from real CEOs] Here are the most crucial customer experience trends to be aware of to beat your competition in 2021 (and beyond).
In the video presentation, I detail each trend that appears in this list
Finding a balance between humanity and automation
An increasing presence of bots in digital customer experience
Customers expect hyper-personalized experiences
Consumers highly value transparency
Data protection is crucial
The hype around AI is growing, not fading